Privacy Policy

1. Who We Are

Cogwise is a watch repair and servicing workshop located at 27 Thaweewong Road, Patong, Kathu, Phuket 83150, Thailand. You can reach us at [email protected] or by telephone at +66 76 391 5824. When this policy refers to "we", "us", or "our", it means Cogwise.

2. Information We Collect

We collect only the information needed to respond to your enquiry and carry out the service you request. This may include:

• Your name and contact details (email address and phone number)
• A description of your watch and the work you are considering
• Basic technical information gathered automatically by our website, such as browser type and pages visited
• Cookies and similar small data files placed on your device — see our Cookie Policy for details

We do not ask for payment card details through this website, and we do not collect sensitive personal data unless you choose to share it with us.

3. How We Use Your Information

Information you share with us is used to:

• Respond to your enquiry and communicate about the service
• Prepare and carry out the agreed repair or servicing work
• Keep a record of the work completed on your watch, which helps with future care
• Improve the content and usability of our website

We do not use your details for unsolicited marketing, and we do not share them with third parties for their own commercial purposes.

4. Legal Basis for Processing

We process your personal information on the basis that it is necessary to carry out the service you have requested, or because you have given us permission by submitting an enquiry form. Where required by applicable law, we will seek your explicit agreement before processing your data in any other way.

5. How Long We Keep Your Data

We retain service records — including your contact details and the work carried out — for a period of five years after the date of the service. This allows us to provide continuity of care for your watch. Enquiries that do not lead to a service are deleted after twelve months. You may request deletion of your records at any time by contacting us directly.

6. Sharing of Information

We do not sell, rent, or trade your personal information. We may share data with trusted service providers who assist with website hosting or communication tools, but only to the extent required for those functions and under written confidentiality agreements. All such parties are required to handle your information with the same care we apply ourselves.

We may also disclose information where required by Thai law or a competent authority.

7. Cookies

Our website uses a small number of cookies to remember your preferences and understand how visitors use our pages. No advertising or tracking cookies from third parties are placed without your agreement. Please read our Cookie Policy for a full account of what we use and why.

8. Your Rights

You have the right to:

• Ask what personal information we hold about you
• Request a correction if any detail is inaccurate
• Ask us to delete your data, subject to any legal obligations we have to retain it
• Withdraw your agreement to receive communications at any time

To exercise any of these rights, please write to us at [email protected]. We aim to respond within 30 days.

9. Security

We take reasonable steps to protect the information held about you, including secure hosting and access controls. While no online system is entirely without risk, we review our practices periodically and aim to keep them proportionate to the data we hold.

10. Third-Party Links

Our website may include links to other pages — for example, map services or supplier references. We are not responsible for the privacy practices of those sites and encourage you to read their policies separately.

11. Changes to This Policy

We may update this policy from time to time. If we make material changes, we will note the revised date at the top of the page. Continuing to use our website after such changes indicates your acceptance of the updated policy.

12. Contact

If you have questions about this policy or how we handle your information, please reach us at:

• Email: [email protected]
• Phone: +66 76 391 5824
• Address: 27 Thaweewong Road, Patong, Kathu, Phuket 83150, Thailand